The terms that govern access to and use of Omnera, the market intelligence platform for medical aesthetics manufacturers and distributors.
Last updated: 1 November 2026
These Terms of Service (“Terms”) are a legally binding agreement between you and Omnera Data Group Ltd, a company registered in England & Wales (company number 16317711) with its registered office at 3rd Floor, 45 Albemarle Street, Mayfair, London, W1S 4JL (“Omnera”, “we”, “us”). By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any of these Terms, you must not use our services.
Our services are provided for business use only. By using the platform, you confirm that you are acting in the course of a business and not as a consumer, and that you have authority to bind the organisation on whose behalf you use the services.
Omnera provides a market intelligence platform that helps organisations discover and research aesthetic and healthcare businesses in the UK, using data aggregated and enriched from a range of publicly available sources. Our services include:
To use our services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.
Subject to these Terms and payment of the applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access the platform and use the data it provides for your organisation’s internal business purposes, including sales prospecting, market analysis, and territory planning. You may not:
We may impose reasonable fair-use limits on searches and data exports to protect the integrity of the platform. This licence terminates automatically when your subscription ends or these Terms are terminated.
Our platform aggregates and enriches information from a range of publicly available sources, including public business listings, information published by businesses themselves, and regulatory and professional registers. Data is obtained and processed in accordance with applicable data protection laws and our Privacy Policy. The specific sources, methods, and processes we use to collect, verify, and enrich data are proprietary and confidential and form part of our intellectual property.
Parts of our platform use artificial intelligence to extract, structure, and infer information from publicly available sources — for example, the treatments or product brands a business appears to offer. All data and insights are provided “as is” for general reference purposes only. Business information changes frequently, AI-derived inferences may contain errors or omissions, and we do not warrant that any information on the platform is accurate, complete, or current. You must independently verify any information before relying on it for business decisions, and nothing on the platform constitutes professional advice.
Certain data made available through our platform may also be subject to the terms of third-party providers, and your use of that data must comply with any such applicable terms.
Where you export or otherwise take data from the platform, you become an independent controller of that data and are solely responsible for your subsequent use of it. In particular, you agree to use data obtained through our platform in compliance with:
You are responsible for establishing your own lawful basis for any marketing or outreach you conduct using data from the platform.
Where we process personal data on your behalf as your processor, our Data Processing Agreement applies and forms part of these Terms. It takes effect when you accept these Terms and needs no signature, though we will countersign a copy if your organisation needs one.
Trials are by invitation and need a signup code issued by us. A trial lasts 14 days and is free of charge, with no obligation to buy. It has limited seats and daily limits on contact details, and does not include exports or reports. Each company may have one trial unless we agree otherwise. A trial ends automatically, and you can sign in afterwards to choose a plan. We may end a trial at any time.
Subscriptions are billed in advance, quarterly or annually, by card or by invoice, through our payment provider Stripe, or as set out in a contract with us. Invoices are payable by the due date stated on them. Our fees exclude VAT, which we add at the applicable rate. All fees are non-refundable except as required by law or as specifically stated in these Terms.
Subscriptions renew automatically for the same period until cancelled. You may cancel at any time, and cancellation takes effect at the end of the period you have paid for, with no refund for the remainder of that period. After a subscription ends your account stays read-only for 7 days, and access then ends.
Each plan has a number of seats and daily limits on exports and contact details, shared across your organisation and reset at midnight UK time. Seats added or a move to a higher plan during a period are charged pro rata to the end of that period. A move to a lower plan takes effect at renewal.
If you subscribe by invoice, exports and reports begin once your first invoice is paid. If a payment fails, an invoice remains unpaid 14 days after its due date, or a payment is disputed, we may withhold exports and reports, make your account read-only, or suspend access until the amount is settled.
We may change our prices with at least 30 days’ notice. Price changes take effect from your next billing period and do not affect the current one.
Founding prices are guaranteed for your first 12 months while you stay subscribed. After that they rise each year by no more than 15% until they reach our standard price, with at least 30 days’ notice of each rise. If you cancel and later return, you rejoin at our standard price.
The platform — including its software, design, original content, features, functionality, its data sourcing and enrichment methodology, and the selection, arrangement, and enrichment of the data it contains — is owned by Omnera Data Group Ltd and is protected by copyright, database rights, trade secrets, trademark, and other intellectual property laws. Except for the limited licence granted in section 4, nothing in these Terms transfers any intellectual property rights to you.
The platform and all data and insights it provides are supplied “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of satisfactory quality, fitness for a particular purpose, accuracy, and non-infringement, all of which are excluded to the maximum extent permitted by law. We do not warrant that the platform will be uninterrupted, error-free, or secure, or that any data it provides is accurate or complete.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.
Subject to the paragraph above: (a) we shall not be liable for any indirect, incidental, special, or consequential loss, or for any loss of profits, revenue, business, goodwill, or data, arising out of or in connection with these Terms or your use of the platform, whether in contract, tort (including negligence), or otherwise, even if advised of the possibility of such loss; and (b) our total aggregate liability arising out of or in connection with these Terms shall not exceed the fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim.
We are not liable for any decision made or action taken by you in reliance on data or insights provided through the platform.
You agree to indemnify and hold harmless Omnera Data Group Ltd and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your misuse of the platform or its data, or your marketing or other use of exported data in violation of applicable law.
We strive to maintain high service availability but do not guarantee uninterrupted access. We may temporarily suspend the service for maintenance, updates, or other operational reasons, and may modify or discontinue features from time to time.
Either party may terminate this agreement by notice, effective at the end of the current billing period. We may suspend or terminate your account immediately if you materially breach these Terms (including non-payment or misuse of the platform or its data). Upon termination, your right to use the service and the licence in section 4 cease immediately. Sections that by their nature should survive termination — including sections 5, 6, 8, 9, 10, 11, and 14 — will continue to apply.
We may modify these Terms from time to time. We will notify users of material changes via email or through the platform at least 14 days before they take effect. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.
These Terms constitute the entire agreement between you and us regarding the platform and supersede any prior agreements. If any provision is found unenforceable, the remaining provisions remain in full force. Our failure to enforce any right is not a waiver of it. You may not assign these Terms without our prior written consent. A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce them.
These Terms are governed by and construed in accordance with the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.